Africa Wild

FB Post Sanparks KrugerAdmin
Admin · 3 hrs
1. Satara Rest Camp Guests Complaints

 The complaints that were received by SANParks during the December holiday season have been taken very seriously by the KNP Management. A lot of decisions have been taken to address customer complaints.

 A Senior Hospitality Manager was dispatched to look at the problems and to come up with an operational plan.

 The plan has been shared internally and has timelines.

2. Immediate Actions

 The replenishment of Linen and Curtains:
The items have been bought and are expected to be delivered any time soon. Management is making a follow-up with suppliers.

3. Water Pond

 The pond has not been working for more than 15 years and the only thing that the camp does is to keep it clean, empty the water in the holes after every rain and to cut the grass around the area.

4. Swimming Pool

 The pool is currently in good condition even though the contractor still need to do a proper handover and complete a snag list with the Camp Management and Technical Services Project Manager.

5. Nkuhlu Picnic Site

 The site is now under Lower Sabie Management and the process of fixing the site is currently underway, this started on 18 December 2018. The current revamp program should end in six months if all goes according to plan.

6. Staff Training

 HCM is to embark on a training program and to retrain others who need it on all aspects of servicing a rest camp and customer care.

We hope the above explanations will satisfy our endeavor to provide acceptable services to our visitors.

We have heard things like this before

I have one from today

It is such a stupid thing, but as I continue to sustain, the staff must be trained to understand that certain things that they might think is normal for the Kruger guests are not.......and there must be more control!!!!!!

I'll put it up in RP's topic tomorrow

I'm not holding my breath

It still looks shabby at Satara with grass very long especially at the day visitors area ..... Let's see what happens

This is an annual thing in park every Dec, they seem to go on skeleton staff and the garden service takes a few weeks off. This over one of their busiest periods.

I stayed at Satara last in 2012..It was unusually hot in Sept and the pool was empty the whole 3 weeks ..Now I go to the smaller non electrified (If Possible) No formal Garden camps Like Tsendze and therefore have no expectations and I swim at Mopane or Letaba Day Visitors if necessary ...The Unserviced Tsendze Garden of Eden...the unswept leaves are part of the bush experience IMO

The only thing missing is a tiny WC and shower

It would look all wrong and barren without the fallen leaves

RobertT wrote: ↑Mon Feb 11, 2019 8:29 pm This is an annual thing in park every Dec, they seem to go on skeleton staff and the garden service takes a few weeks off. This over one of their busiest periods.

We had the same with Mel's visit in April 2017!

Staff comes first