Admin · 3 hrs
1. Satara Rest Camp Guests Complaints
The complaints that were received by SANParks during the December holiday season have been taken very seriously by the KNP Management. A lot of decisions have been taken to address customer complaints.
A Senior Hospitality Manager was dispatched to look at the problems and to come up with an operational plan.
The plan has been shared internally and has timelines.
2. Immediate Actions
The replenishment of Linen and Curtains:
The items have been bought and are expected to be delivered any time soon. Management is making a follow-up with suppliers.
3. Water Pond
The pond has not been working for more than 15 years and the only thing that the camp does is to keep it clean, empty the water in the holes after every rain and to cut the grass around the area.
4. Swimming Pool
The pool is currently in good condition even though the contractor still need to do a proper handover and complete a snag list with the Camp Management and Technical Services Project Manager.
5. Nkuhlu Picnic Site
The site is now under Lower Sabie Management and the process of fixing the site is currently underway, this started on 18 December 2018. The current revamp program should end in six months if all goes according to plan.
6. Staff Training
HCM is to embark on a training program and to retrain others who need it on all aspects of servicing a rest camp and customer care.
We hope the above explanations will satisfy our endeavor to provide acceptable services to our visitors.
