Needs Attention: Kruger Park

[Richprins]

Response from Biyamiti Camp Manager re. Unit 4 (received 29-10-2011)


Grammar edited:



I went down and looked the at problem. We did attend and been fixed already.

Thanks so much to tell us about this problem


Awaiting Verification

[Richprins]

Mesage from Duty Manager Letaba received 29-10-2011 re. Laundry:



On behalf of Letaba and Letaba management, I need to apologise for the continuous problem that you are encountering during your visits in Letaba. The Laundromats machineries have been here for a while and definitely are in our plans for near future replacements.

I do profoundly appreciate this email and query and will take it through to my superiors for immediate action.

Please feel free to communicate with me with regard to any information on Letaba or more information on progress regarding this issue.

Resolution pending.

[nan]

30-10-2011



:oops: I've got a picture of the braai at Skukuza (95) LR2W (semi.lux.)
is it too late ?
here you are

[Flutterby]

31-10-2011


Shingwedzi - Bungalow 13 - 2/10/2011

The sliding bathroom door and the sliding mosquito net on the front door were almost impossible to open or close.

[Flutterby]

31-10-2011


Lower Sabie - Bungalow 3 - 7/10/2011 - 8/10/2011

The sliding mosquito net continually came off its runner until we eventually just left it off.

[Richprins]

31-10-2011


Reply from Lower Sabie Camp Manager today:



Your feedback is highly appreciated, and we highly value it. We are happy to inform you that the braai and the loose electrical wires as per your previous correspondence has been addressed in unit 41. The sliding door at #3 will also be attended to by our maintenance team.



Once again, thank you for your loyalty,



Yours in conservation friendly hospitality

[Richprins]

Reply from Punda Hospitality Manager 5-11-2011:

Thanks for the e-mail,

I apologize for the ordeal and I’ll come back to you in a week’s time,

[Richprins]

Reply from Mopane Camp Manager 5-11-2011:




Thank you for your valuable feedback.

We sent the maintenance staff to investigate and they have resolved the problem

Thank you again for your assistance in maintaining our standards

[Richprins]

Reply, Skukuza Hospitality Camp Manager 7-11-2011:



Sorry for the delay in responding to your email.

Thanks a lot for the feedback, our maintenance officer have already taken action on your observation and my profuse apology for the inconvenience caused especially the repeated incident from unit 95. We have been having problems with our Baboons raiding units and had to tighten the braai areas however we have noted your feedback and they are now working on the braai facility making it more user friendly. Housekeeping has also swopped the beds in number 6 and the maid made aware of the cleanliness part of the units and utensils.

May I once again thank you for your feedback and hope this incident will not deter you form coming back to your favourable heritage site Kruger

Kind regards

[nan]

here you are

[/quote]




-O -O -O -O