AndIf anyone thinks there is no reason to be concerned about standards in some of the camps these are quotes on the tripadvisor forum review for Skukuza.
These were taken from the FIRST 20 REVIEWS!!! That is 35% of those 20 guests who were disappointed in some way.
The other reviews were all quite positive. Is getting it wrong for a third of guests an acceptable amount?
Do any Sanparks read these travel forums? Maybe they should!
“The place needs a serious overhaul - the days of relying on the location only are over!”
Reviewed 18 February 2012
1 person found this review helpful
Kruger national park is in dire straights of some serious help and a lot of training! Our drains were blocked on arrival and the toilet handle had to be pushed back up after flushing. The entire airconditioner cover fell onto my toiletries bag and made a huger mess. The vents have not been cleaned ever and the general dirt is pretty disgusting!
*
Most of the staff is very indifferent.
*
“Worste experience ever!!!!”
Reviewed 24 March 2012
*
“very dissapointing,will never see me again”
Reviewed 28 November 2011
6 people found this review helpful
As the Parks HQ I was very dissapointed with the facilities and the sevice.I was actually embarressed to be a south african and have all the tourist wanting their african experience turn laughing stock when they visit the camp.
only good thing I can say was the ablution blocks were clean.
I've never seen a pool in such a bad state,green,cig budds.It 's warm on most days and nobody takes care of the ONLY pool.Are you kidding me?
Service at the restaurant is just diabolical,most employees have a "don't care" attitude!!
Because you have no other option but to visit the restaurant or shop does not mean you can dish bad food,bad attitude,bad service!
Is this really the kind of image you want to project to people visiting our country?
Management should be sacked on the spot
*
“Now an overcrowded conference hub”
Reviewed 30 December 2011
9 people found this review helpful
Skukuza has always been too busy a camp for most people to consider it an option when going to Kruger Park. Now with the added conference facilities it is a no go (am I missing something - the show is out in the bush not inside between the walls).
The restaurant offers mostly pork and chicken (they say beef and lamb is too expensive) and the food in completely tasteless.
I will not recommend this camp and especially not the restaurant
*
“In Serious need of some service training”
Reviewed 24 February 2012
3 people found this review helpful
I was not impressed by Skukuza this is the main camp in the park and should be its flagship. It is visited by many tourists from around the world and really gives a bad impression of our people. The service was curt, rude and unhelpful not only at the reception but also the shop and museum. The air conditioner in the unit was ancient and noisy and despite the draps and bedding being modernised the shower was appalling.
*
.. however service at the reception was normal South African .Staff chatting to each other rather than customers and you got the impression that everything was too much effort! Asked about the Wild Card which gives you discounted conservation fees for the whole trip, only to be told that it was not available to International visitors( not true and probably cost us an extra £200 for the trip)
*
“Absa guest house a big disappointment
I just checked tripadvisor on Satara. Of twenty reviews all since January this year about 60% were either very negative or mostly negative. The restaurant food and service was mentioned most often but also complaints of other staff being unfriendly and unhelpful and lack of maintenance or worn and tired accommodation.
(Virtually all reviews mentioned the excellent game viewing in the area which is to be expected.) I have booked Satara for August this year, unfortunately this is not filling me with optimism
Any chance of a response from Sanparks? Satara is one of the most popular camps but something seems amiss?
